Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, January 16, 2012 in observance of Martin Luther King, Jr’s birthday, which is a holiday for the New York and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, January 17, 2012.

In case of any problems, please send an email to support@whentech.net. All emailed requests will be answered as promptly as possible. Anything emailed to support on Monday, January 16, 2012 will be answered no later than Tuesday, January 17 by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, January 2, 2012 in observance of New Year’s Day, which is a holiday for the New York and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, January 3, 2012.

In case of any problems, please send an email to support@whentech.net. All emailed requests will be answered as promptly as possible. Anything emailed to support on Monday, January 2, 2012 will be answered no later than Tuesday, January 3 by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, December 26, 2011 in observance of Christmas, which is a holiday for the New York and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, December 27, 2011.

In case of any problems, please send an email to support@whentech.net. All emailed requests will be answered as promptly as possible. Anything emailed to support on Monday, December 26, 2011 will be answered no later than Tuesday, December 27th by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Thursday, November 24, 2011 in observance of Thanksgiving Day, which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Friday, November 25, 2011.

In case of any problems, please send us an email to support@whentech.net All emailed requests will be answered as promptly as possible. Anything emailed to support on Thursday, November 24, 2011 will be answered no later than Friday, November 25th by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

From MarketWire.com.

WhenTech LLC, the premier provider of option pricing, analytics and risk management software solutions to the commodities futures industry, announced that its core product, WhenTech Markets®, now features capabilities for the execution of options and futures trades.

WhenTech is offering trade execution through its integration with select third-party providers who are well established in the marketplace. The initial integration is with Chicago-based Cunningham Trading Systems Inc. (“CTS”) and its T4 trading platform, and is available in WhenTech Markets® version 7.3.0 (and later). Commenting on the newly-offered capabilities, WhenTech’s Founder and CEO, Dave Wender, said, “We are pleased to deliver much requested execution functionality to satisfy our customers’ needs. With our initial integration with CTS, WhenTech Markets® is now a complete front end for futures options traders.”

Wender added, “We continue to build on and enhance our capabilities each and every day based on customer requests and feedback. Through 2012 we look forward to broadening the choice of execution platforms through more integration with well-known third party partners. As always, we will strive to meet the ever-changing and increasingly complex needs of options traders, market-makers, risk managers, exchanges, clearing firms and the commodities and futures community in general.”

WhenTech Markets® is an advanced option pricing and risk management platform, offering sophisticated analytical and pricing tools with a simple-yet-powerful user interface, featuring a patented method allowing quick, point-and-click pricing for nearly all options/futures spreads. WhenTech Markets® can be optimized for either the desktop or the trading floor, and supports approximately 250 commodities traded on most major exchanges.

About WhenTech
WhenTech LLC is a leading provider of technology, software and information services to the commodities industry, including traders, brokers and various exchanges throughout the world. Through its core pricing and risk management software, WhenTech Markets®, the Company is truly defining “The Future of Options®”. WhenTech is headquartered in New York City, with on-site customer support offices at CME/CBOT in Chicago and NYMEX in New York. Learn more about WhenTech and take a tour of WhenTech Markets® at www.whentech.com, visit our blog at blog.whentech.com, email us at sales@whentech.net or call +1 (212) 571-0042 in New York, or +1 (312) 488-2498 in Chicago, and press Option 3.

About CTS
CTS is the creator of T4, a fully hosted professional trading platform for futures and options. FCMs and brokers as well as their professional, institutional and retail traders, take advantage of CTS’s fast, reliable trading network. T4 offers direct exchange connectivity to many of the world’s largest exchanges, flexible risk management, and a suite of advanced trading components including: T4Charts, T4Desktop, and T4Mobile. Everything, for the same fee. Trade how you want, where you want. To learn more about CTS visit www.ctsfutures.com or contact Brian Murphy at +1 (866) 379-1289 or email brian@ctsfutures.com.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, July 4, 2011 in observance of Independence Day, which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, July 5, 2011.

In case of any problems, please send us an email to support@whentech.net. All emailed requests will be answered as promptly as possible. Anything emailed to support on Monday, July 4, 2011 will be answered no later than Tuesday, July 5th by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

Our Internet service provider is performing scheduled maintenance to our network on Thursday, June 30th, between 12am and 6am ET. Sometime during this window WhenTech will be unreachable for approximately 10 minutes. During these 10 minutes you will not be able to login to WhenTech Markets® nor use any WhenTech service. Attempts to enter trades into our system via Whentech Markets® or any WhenTech service will fail. Additionally, any trade normally pushed into the WhenTech system from the Order Fill Service during this time will have to be manually entered into your position. We will ensure all services are restored in a prompt, timely manner.

If you have any questions or concerns about this scheduled maintenance, please feel free to send an email to support@whentech.net or call Customer Support at (212)571-0042 ext. 2. If you have an emergency during this maintenance window, you can call Chris Michels directly at (210)215-5801. We will answer any question as promptly as possible.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, May 30, 2011 in observance of Memorial Day, which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, May 31, 2011.

In case of any problems, please send us an email to support@whentech.net. All emailed requests will be answered as promptly as possible. Anything emailed to support on Monday, May 30, 2011 will be answered no later than Tuesday, May 31st by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

From MarketWire.com

NEW YORK, NY–(Marketwire – Apr 21, 2011) – WhenTech LLC, the premier provider of option pricing and risk management solutions to the commodities futures industry, announced that on April 19, 2011, the U.S. Patent and Trademark Office issued Patent No. 7,930,227 for “Method of Evaluating an Option Spread.”

The patent covers systems and methods incorporated in WhenTech Markets®, the company’s pricing, analytics and risk management platform, that enable a user to intuitively and easily construct an option spread by clicking on a sequence of option legs, which are recognized as comprising a commonly traded type of option spread strategy.

Dave Wender, Founder and CEO of WhenTech, and the sole inventor of the patent, said, “We are pleased that the U.S. Patent and Trademark Office has confirmed the unique and innovative systems and methods behind WhenTech Markets® that enable our customers to quickly price and analyze the impact of option strategies. Since the advent of my invention, we have strived to continuously build on and improve our implementation to meet the ever-changing and increasingly complex needs of options traders, market-makers, risk managers, exchanges, clearing firms and the commodities and futures community in general.”

WhenTech Markets® is an advanced option pricing and risk management platform, offering sophisticated analytical and pricing tools with a simple-yet-powerful user interface, featuring a patented system and method, allowing quick, point-and-click pricing for nearly all options/futures spreads. WhenTech Markets® can be optimized for either the desktop or the trading floor, and supports approximately 250 commodities traded on most major exchanges.

About WhenTech
WhenTech LLC is a leading provider of technology, software and information services to the commodities industry, including traders, brokers and various exchanges throughout the world. Through its core pricing and risk management software, WhenTech Markets®, the Company is truly defining “The Future of Options®”. WhenTech is headquartered in New York City, with on-site customer support offices at CME/CBOT in Chicago and NYMEX in New York. Learn more about WhenTech and take a tour of WhenTech Markets® at www.whentech.com, or visit our blog at http://blog.whentech.com.

WHENTECH ANNOUNCES:
¨ Release of WhenTech Markets® version 7.1
¨ “Live Markets Pricing” Feature
¨ Introduction of New BROKER Edition

To the WhenTech User Community:
All of us at WhenTech continue to carry out our daily mission of listening to your suggestions as to how we can better serve your needs, and endeavoring to respond with a commitment to constantly improving WhenTech Markets®. Whether it be adding new features, improving “behind-the-scenes” efficiency, reflecting new trading and market trends, quickly fixing the occasional bug or the introduction of a new integration API or ancillary service, it is always all about enhancing the WhenTech user experience for you, our loyal customers.

We are therefore extremely pleased to announce this week’s general release to our user community of WhenTech Markets® version 7.1. Our newest version has great features and improvements including:

-Live Markets Pricing – Exhibits electronic markets options quotes alongside your WhenTech theoreticals, including a graphical display to assist in identifying market opportunities.

Please note that this feature is only available to WhenTech Markets® Enterprise edition users with real-time market data feed, and to users of our new WhenTech Markets® Broker edition (see announcement below) who have real-time data feed.

-Improved Statement Reader functionality.

-Enhanced printing of Risk Reports.

-Greater trader/position transfer functionality allowing for product/contract specification.

-And many other improvements for enhanced efficiency, and to ensure that you never experience issues that others may have reported in using earlier versions.

Concurrent with the release of WhenTech Markets® version 7.1, we are introducing a new license-type for WhenTech Markets®, which we’ve named the BROKER edition. This edition has been specifically tailored to the needs of certain customers, including many brokers who are currently using our LITE edition, who need none of our application’s risk management capabilities, but who would like to take advantage of certain premium features which have only been available to ENTERPRISE users. The new WhenTech Markets® Broker edition includes:

An updated chart highlighting the differences between the various WhenTech Markets® license types and a complete revised WhenTech Markets® 2011 Pricing Schedule are attached at the end of this post.

If you are interested in our Live Markets Pricing feature, we recommend that you speak with a member of our Customer Support team who can show you how it works, and discuss with you the most sensible, efficient set-up to best meet your needs. As always, our team is available to assist you in any way — to describe features of WhenTech Markets®, to help you tailor your implementation of the application, or to assist in identifying, based on your (or your trading group’s) business processes, the best selection of license type(s) to match your needs. Please do not hesitate to contact us at (212) 571-0042 or (312) 488-2498 with any questions you may have. Questions regarding your license type are best directed toward Mildred Rodriguez (x118), Chris Michels (x116), or anyone on our Customer Support team (phone option 2, or support@whentech.net). Billing questions are handled by Leo Botelho (x117, or billing@whentech.net). And of course, as always, you can always reach out to Jeff Tischler, our Chief Operating Officer (jeff@whentech.net), or to me (dave@whentech.net). You should also stay up-to-date on the latest WhenTech news by visiting us at www.whentech.com, or checking us out at blog.whentech.com.

Once again, we truly appreciate and thank you for your input, feedback and support, all of which enable us to serve you in the best possible fashion, as we continually work to improve your user experience and maintain our leadership position as the premier provider of valuation, risk management and information services to floor and desk traders, clerks and risk managers, and to the entire options community.
Read the rest of this entry »

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, January 17, 2011 in observance of Martin Luther King Jr., which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, January 18, 2011.

In case of any problems, please send us an email to support@whentech.net.  All emailed requests will be answered as promptly as possible.  Anything emailed to support on Monday, January 17, 2011 will be answered no later than Tuesday, January 18th by 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Friday, December 24, 2010 in observance of Christmas , which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Monday, December 27, 2010.

In case of any problems, please send us an email to support@whentech.net.  All emailed requests will be answered as promptly as possible.  Anything emailed to support on Christmas Eve will be answered no later than Monday, December 27th, 8:00AM ET. In case of an emergency please call Chris Michels at (210) 215-5801.

WhenTech released the following press release formally announcing the newest release of WhenTech Markets®.

New York, New York — WhenTech LLC, the premier provider of option pricing and risk management solutions to the commodities futures industry, recently announced the release of the latest version of its core application, WhenTech Markets®, at the Future Industry Association (“FIA”) 2010 Futures and Options Expo in Chicago. With a host of new features, WhenTech Markets® Version 6.9 is the company’s most robust solution for futures options traders since its inception eight years ago.

In addition to increased efficiency, and a fresh look to the intuitive user interface that has been a hallmark of WhenTech Markets®, version 6.9 introduces some groundbreaking features, including the ability to accept a customer’s proprietary custom option pricing models, enhanced risk reports and the ability for Chicago-based floor traders to have trades electronically reported to the clearing systems of the Chicago Mercantile Exchange (“CME”) and Chicago Board of Trade (“CBOT”), thereby doing away with paper trade cards.

Dave Wender, Founder and CEO of WhenTech, said, “With the release of our new version, we are excited to deliver to our customers many of the features they have requested, while increasing the speed and accuracy of their trading activities. With new capabilities targeted at our global customer base, including our growing Chicago-based customer segment, consisting of both floor-based and over-the-counter traders, WhenTech Markets® has maintained its leadership position in the industry. NYMEX and COMEX traders have enjoyed our direct connectivity to those exchanges’ clearing systems for over a year, and we are proud to be the first software vendor to offer this capability to CME/CBOT floor traders, enabling greater accuracy and efficiency for traders and their clearing firms. WhenTech Markets® 6.9 is just the latest example of our continuing commitment to responding to the needs of our growing and diverse customer base.”

WhenTech Markets® is an advanced option pricing and risk management platform, offering sophisticated analytical and pricing tools with a simple-yet-powerful user interface, featuring a patent pending algorithm allowing quick, point-and-click pricing for nearly all options/futures spreads. WhenTech Markets® can be optimized for either the desktop or the trading floor, and supports more than 200 commodities traded on most major exchanges.

About WhenTech
WhenTech LLC is a leading provider of technology, software and information services to the commodities industry, including traders, brokers and various exchanges throughout the world. Through its core pricing and risk management software, WhenTech Markets®, the Company is truly defining “The Future of Options®”. WhenTech is headquartered in New York City, with on-site customer support offices at CME/CBOT in Chicago and NYMEX in New York. Learn more about WhenTech and take a tour of WhenTech Markets® at www.whentech.com, or visit our blog at blog.whentech.com.

For Further Information Contact:
Jeffrey A. Tischler

Chief Operating Officer

(312) 488-2498

(212) 571-0042

jeff@whentech.net

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, September 6, 2010 in observance of Labor Day, which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM ET on Tuesday, September 7, 2010.

In case of any problems, please send us an email to support@whentech.net.  All emailed requests will be answered as promptly as possible.  Anything emailed to support over the weekend will be answered no later than Tuesday, September 6th, 8:00AM ET. In case of an emergency please call Joe Misnik at (551) 689-2759 or call Chris Michels at (210) 215-5801.

Please be advised that both of WhenTech’s Customer Support offices will be closed on Monday, July 5, 2010 in observance of Independence Day, which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM EST on Tuesday, July 6, 2010.

In case of any problems, please send us an email to support@whentech.net.  All emailed requests will be answered as promptly as possible.  Anything emailed to support over the weekend will be answered no later than Tuesday, July 6^th, 8:00AM EST. In case of an emergency please call Joe Misnik at (551)689-2759 or call Chris Michels at (210)215-5801.

Please be advised that WhenTech’s Customer Support offices will be closed on Monday, May 31, 2010 in observance of Memorial Day, which is a holiday for the New York- and Chicago-based exchanges. We will resume our normal business hours beginning 7:00AM EST on Tuesday, June 1 , 2010.

In case of any problems, please send us an email to support@whentech.net.  All emailed requests will be answered as promptly as possible.  Anything emailed to support over the weekend will be answered no later than Tuesday, June 1^st, 8:00am. In case of an emergency please call Joe Misnik at (551)689-2759 or call Chris Michels at (210)215-5801.

WhenTech issued the following press release today formally announcing the opening of its new office in Chicago:
WhenTech Announces Opening of Chicago Office
New York, New York — WhenTech LLC, a premier provider of option pricing and risk management solutions to the commodities futures industry, announced that it has expanded its operations through opening an office in Chicago. The new office will handle sales and support for the growing number of Chicago-based WhenTech Markets® customers and WhenTech institutional partners.

WhenTech Markets® is an advanced option pricing and risk management platform offering sophisticated analytical and pricing tools, with a simple-yet-powerful user interface, featuring a Patent Pending algorithm allowing quick, point-and-click pricing for nearly all options/futures spreads. WhenTech Markets® can be optimized for either the desktop or the trading floor, and supports more than 200 commodities traded on most major exchanges.

Dave Wender, Founder and CEO of WhenTech, said, “With our being firmly established as the market leader in New York, and with a growing customer base including both desk- and floor-based traders in Chicago, I am confident that our new office will facilitate greater market penetration as well as the ability to offer face-to-face support and training to Chicago-based users. Our convenient location in the retail space of the historic Chicago Board of Trade building places our support staff within steps of the trading floors of the Chicago Mercantile Exchange, Chicago Board of Trade and Chicago Board Options Exchange. It is our sincere hope that any commodities option trader, broker or clerk will visit the office to learn more about how WhenTech Markets® can be of help to them.”

The WhenTech Chicago office is located in The Chicago Board of Trade Building at 141 West Jackson Blvd., in the South Retail Concourse close to the West Van Buren St. entrance to the building.

We are currently in the process of ensuring that all clients are using the latest version of WhenTech Markets®.  There have been recent upgrades which include new key features, as well as several critical fixes.  We will therefore no longer be able to support older versions of the application.  There will be a cutoff date of April 21, 2010, when all versions earlier than 6.3.x will no longer be accessible or supported.  To see what version you are currently running, launch the application and the version number will be displayed at the very top next to the WhenTech Markets® label.  If you do need to upgrade, the process is simple.  Follow this link (http://update.whentech.net/products/WhenTechMarkets/Launchers/Markets.Launcher.Application.Application) and you should see the login window popup.   Once you put in your credentials and press “Accept License”, you will be prompted to update to our latest version, WhenTech Markets® 6.3.5.  Click “yes” and follow the instructions until the installation is complete.

As always, if you have trouble updating or have any question or concerns about this update, please contact support.

*Please note*
If you are running Mozilla Firefox as your default browser, you may be asked to save the file from the aforementioned link before you can run it.

Version 6.3.5 is being released today Wednesday, March 31, 2010 after the close. This patch of the WhenTech Markets® application contains fixes for two minor issues.

• The Launcher shortcut icon now appears on the desktop.
• Commodity code can now be changed in spread trade card window when trading from the strip window.

You can install this new version by visiting our website.

As always, please contact us if you have any questions or concerns.